Shipping policy

Returns Policy

We have a 30-day return policy on full priced items, which means you have 30 days after receiving your item to request a return.

All sale items are final sale - No refunds or exchanges are accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@joliboutique.com.au. Please note that returns will need to be sent to the following address:

Joli Boutique  - Shop 2/118 Racecourse Road Ascot QLD 4007

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@joliboutique.com.au.

Exceptions / non-returnable items

All sale items are final sale - No refunds or exchanges are accepted.

Shipping

Free shipping on orders over $250.

All orders under $250 will have a $12 flat rate for shipping added to the order.

Express Post is $20

Shipping is currently supported in Australia only. Please contact us if you are an international customer about potential options in the future.